Helpful Hints: CCFS Online – Resetting your password

If you have forgotten your CCFS Online password or it has become known to others and you wish to reset it, you can contact CCFS on 1300 MY CCFS (1300 69 22 37) during business hours.

• If we change your password you will be prompted to choose a new password when you next log on.

• It’s also important for you to change your CCFS Online password from time to time for safety reasons.

• When calling CCFS, you will need to be verified as an authorised account user. Several key questions will be asked to identify you.

Important Note: Your CCFS internet banking password will be deactivated if you enter the incorrect password more than three times. This is a security measure to protect against the misuse of your account.