Following the feedback provided via the recent Customer Insights Survey, CCFS have considered options available to improve our responsiveness to inbound phone calls.
As a result, the CCVT/CCFS offices will be reconfigured to place the team in closer proximity to one another. This will also provide greater privacy for the CCFS team and the important data we manage. Secondly, the phone system will be reprogrammed to enable customers direct access to the CCFS Customer Service Team, incoming call rotation and group pick-up. We will monitor the impact of these changes and are hopful that anyone calling CCFS will have a quicker and more streamlined experience. Changes are expected to be implemented in February.